Service desk
contact@sterlingcapitalgroup.info · 08:00–18:00 ET, weekdays.
Desk
08:00–18:00 ET, weekdays
Trade desk
09:00–16:30 ET when live
Email
contact@sterlingcapitalgroup.info
Login
Email or SCG number
Trade desk
When live: 09:00–16:30 ET.
Login issues
Reset mail is not enabled. See Help for the current workaround.
Who answers
Write to contact@sterlingcapitalgroup.info for account access, an application, or a question about the paper blotter. The service desk is 08:00–18:00 ET on weekdays. A live trade desk, 09:00–16:30 ET, is posted when market access is actually connected.
Sign-in uses the email from registration or the SCG account number. Password reset is on the login page. If mail is not configured, the same desk handles it. Do not send identity documents to a different address.